The MyTriCounty app, online payments, new electric service connections/applications, usage and prepaid billing updates will be unavailable from 5:30 PM Friday, March 13, through 8:00 AM Monday, March 16, 2026, due to scheduled system maintenance. For questions about your usage during this time, please contact Member Services at 817.444.3201 once the system is back online. We appreciate your patience.
To start new service with us, you will need the following documents:
- Complete the online Service Application.
- Documentation stating the entity owns or leases the building/space, with the entity name and service address visible.
- Entity's W9 and any applicable tax exemption documents for the entity.
- Letter of authorization on letterhead for the business representative signing the application.
To finalize the account, the following charges may apply:
- $25.00 membership fee. This is refundable when a member leaves the system.
- $20.00 new account fee for processing the application
- Security deposit. A deposit may be required based on prior service history.