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Introducing Outage Texting

Monday | March 28, 2022
All News

Tri-County Electric Co-op members now have a new way to report outages. Starting this month, members can notify the co-op of an outage by texting “OUTAGE” to 25069.


Nichole Eshbaugh, Chief Technology Officer and Vice President of Business & Technology says the new service allows members to report outages directly to system operations to dispatch a crew.


“Outage texting is a quick and efficient way to report an outage directly to our control center,” Eshbaugh said. “Members can send a text in a few seconds rather than picking up the phone to speak to a member service representative.”

Registering your Number
To get started, members need to ensure cell phone numbers are up-to-date in our system. You can do this by logging in to the online member portal or TCEC Connect. If you don’t have access to the internet, our member service team can assist you.


Next, visit tcectexas.com/outage-texting to enroll. 


We encourage members to take advantage of this free benefit. Add 25069 to your contacts and be prepared next time you experience a power outage.
 

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Aledo, Main Office

200 Bailey Ranch Road

Aledo, Texas 76008

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Call: 817.444.3201

Fax: 817.444.7679

 

Mail: 200 Bailey Ranch Road

Aledo, Texas 76008

 

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©2023 Tri-County Electric Cooperative Inc. All Rights Reserved.

  • My Cooperative
    • Member Service
      • Ways to Pay
      • How to Read my Bill
      • Fees & Charges
      • TCEC Connect
      • FAQs
      • Outage Texting
      • AirMedCare
      • Co-op Connections
    • About Tri-County EC
      • Service Territory
      • What is a Co-op?
      • 7 Cooperative Principles
      • Tri-County EC History
      • Management
      • Board of Directors
      • Director Elections
      • Capital Credits
      • Bylaws
      • Annual Meeting
  • Electric Service
    • Residential Service
      • Start. Transfer. Stop.
      • New Construction
      • Builders & Developers
      • Pool Permit Application
    • Commercial Service
      • New Commercial Service
      • Builders & Developers
  • Energy Solutions
    • Solar
    • Generators
    • Energy Efficiency
  • Outages & Safety
    • Outage Center
      • Outage Map
      • Report my Outage
      • Outage Safety
      • Street Light Outage
    • Safety Strong
      • Call Before you Dig
      • Safety Tips
      • Safety Checklist
      • Safety Quiz
      • Vegetation Management
  • Community
    • Scholarship
    • Youth Tour
    • Presentations & Demonstrations
  • Careers
    • Join the Family
    • Job Opportunities
  • News
    • Texas Co-op Power
    • Member Bulletin
    • News Room
    • Recipe Submission
  • Contact Us